Policies

You're eligible for a refund within 2 days of pickup if your item is defective, misprinted or the wrong item. Bring it to Hostel 4 (details below) and we'll sort it out, with a replacement or a refund.

Because every hoodie is made to order with a name on it, personalised items may not be eligible for change-of-mind returns. Please check your name spelling and size before you pay.

If a refund is approved, it goes back by UPI to the account you paid from. You can follow its status in My orders.

Finished hoodies are collected at Hostel 4, 7131, during 5pm-11pm. Returns and exchanges happen at the same place.

We'll message you when your order is ready. Bring your order code (it looks like HD-7K4Q) and a screenshot of your payment if you have one.

We don't keep stock. Orders are collected in batches, sent to our vendor together and printed to your spelling. That's why there's a cutoff date for each batch and an estimated delivery window on the product page.

Your order is held as “payment pending” until Rahul verifies your UPI payment by hand. Only paid, verified orders go into a batch.

Spotted a typo? Message Rahul on WhatsApp before the batch closes and it can be corrected.

What we store: your name, email, phone number, roll number and usual size if you give them, your hostel and room, what you ordered, your payment reference (UTR) if you share it, and the status of your order.

Why: to take your order, match your payment, tell you when it's ready, and fix problems. You log in with your email and a password; we never send you email, and we don't see your password (it's stored hashed by our auth provider).

Who sees it: the vendor receives only your name, size and personalisation (what's printed), plus colour and quantity. Never your phone, email or payment details. We don't sell or share your data, and we don't run ad trackers.

To have your data removed after your order is complete, message Rahul.